British Airways website suffers data breach; 380,000 payments affected
Financial and personal data has been stolen from potentially hundreds of thousands of British Airways customers who booked online in recent weeks, extending a run of embarrassing technological mishaps suffered by the U.K. flag carrier.
Around 380,000 card payments were “compromised,” it said.
“We take the protection of our customers’ data very seriously,” he said.
The airline also apologized to its customers in a full-page ad in British newspaper Metro on Sept. 7.
In May 2017, the carrier suffered a massive computer system failure caused by a power supply issue near London’s Heathrow, which stranded 75,000 customers at Europe’s busiest airport over a holiday weekend.
Its chief executive said at the time it would take steps to ensure such an incident never happened again, but in July it was forced to cancel and delay flights out of the same airport due to problems with a supplier’s IT systems.
It was communicating with affected customers but advised any others who believed they might have been affected to contact their banks or credit card providers.
The airline had launched an investigation and notified police and other relevant authorities.